Yes, you need to have an internet connection as a lot of suggestions come from the internet. Do you need an internet connection to use the Support app? Even if you have a local account, this will work fine with all user accounts not just admin. All you need are the applications that the assistant supports. Do I need an account to use the Microsoft Support and Recovery Assistant? Go get it from and let us know if it helped you fix your problem. Once you select your problem and run the tool, it will run tests to figure out what’s wrong and then either fix the problems for you or tell you how to fix it yourself manually. I can’t install, connect, or enable Dynamics 365 for Outlook.I’m having trouble opening or signing in to Outlook on the web.Shared mailboxes or shared calendars don’t work.Outlook keeps saying “Trying to connect…” or “Disconnected”.I can’t set up my Microsoft 365 email in Outlook.The Microsoft Support and Recovery Assistant tool can fix the following problem for you: You will be able to run a diagnostic log collection Microsoft Support and Recovery Assistant for Outlook & Office 365 You will see a screen that will ask you about the problem you are facing. Once you have downloaded the web installer from its home page, run it and wait for the download and installation to complete, and the tool to open. The Microsoft Support and Recovery Assistant for Office 365 is a one-click tool that Microsoft has released to make things easier for Windows users who are facing an issue with Office 365 or Microsoft Outlook. If it cannot fix the problem, it will suggest the next steps and help you get in touch with Microsoft support. If you need to fix Outlook and Office 365 problems, you can use the Microsoft Support and Recovery Assistant for Office 365 to resolve the issues easily.
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